Are you aware or do you know you can suspend your Dstv account? It is possible that Multichoice now allows its customers to suspend their subscription for a specific period. Here is how to suspend your DStv account.
Dstv is the leading pay-tv provider in Africa. They have gone through numerous changes since it’s the establishment.
Today many people have adopted Dstv as a source of entertainment in their homes.
It is one of the pay-tv services that has acquired smart ways of delivering tv services to subscribers.
Dstv now allows its clients to watch their favorite programs through DStv Now app, an application that allows Dstv subscribers to watch Dstv channels online.
These and many are the reasons why Dstv is one of the best pay-tv providers in Africa.
See also: How To Setup Your DStv Decoder.
What You Need To Know About Multichoice DStv Account Subscription
Even though DStv offers their services on a prepaid basis, some customers sometimes wish to suspend their Dstv account.
Usually, it happens when you have your subscription running, and due to some reasons, you will be away from home for some days.
If you are seeking how you can suspend your Dstv account, then you are in the right place. After reading this fascinating guide, you will be able to put your Dstv subscription on hold for a while.
So how long can one suspend his or her Dstv subscription? You will find out soon.
Before we can proceed, let’s find out what is required of you before you can suspend your Dstv subscription.
Related guide: Steps To Change Your DStv Package.
What You Need Before You Can Put Your Dstv Account On Hold
If you want to suspend your Dstv account, here are the things you need:
- An active DStv account, i.e., an account that has a running subscription.
- Your Dstv account number or card number.
- Your phone number registered with Dstv, i.e., your telephone number you used to register your Dstv decoder.
- The name on your Dstv account or profile.
Now, if you have the above-listed requirements, let’s see how you can suspend the Multichoice account.
Recommended reading: How To Rescan Your DStv Decoder.
Here Are The Steps You Must Follow To Suspend Your DStv Account
Below are the steps you must follow if you want to suspend a Dstv account:
Step 1: Get your account number or card number.
Step 2: Make sure you have all the details on your Dstv profile.
Step 3: Call the Dstv customer care 2days(48 hours) to the day you want the account suspended.
Step 4: Request account suspension.
Step 5: They will verify all details on your account to see if you are the decoder’s true owner.
Step 6: Once your request is approved, a command will be sent on your account, automatically terminating your viewing temporarily.
That is how you can suspend your Dstv service on your decoder.
Now, your account has been suspended, but for how long? Read more below.
How Long Can I Suspend My Account
Dstv allows subscribers to request a suspension of their accounts temporarily for a period of seven to fourteen days.
Remember, you can suspend your Dstv account for twice the whole year. As a result, you must actually make sure it is necessary to request a suspension since you have two chances in a year.
How Do I Reconnect My Account After Suspension
Once the fixed seven to fourteen days or your time you requested for termination of your account Isa due, all services running on your accounts will be reactivated.
You do not need to contact DStv for the reconnection of your account after a suspended period unless it is within the period your DStv account is on hold.
Read this: DStv Shows Only Channel 100 – Quick Solution.
How Do I Fix A Suspended Dstv Subscription
If you requested your Dstv account to be suspended and due to some reasons you want your service restored, all you must do is contact Dstv customer care.
Also, it may be that your account has been suspended due to a technical challenge, and when this happens, you must use the Dstv self-service online or USSD code to clear the error code on the screen, and your account will be reactivated.
That how you can fix a suspended Dstv account.