Here is another fascinating Dstv guide on how to activate and reactivate a suspended Dstv account.
After a lot of complaints from customers to Multichoice Africa, Dstv now allows subscribers to suspend their accounts for seven to fourteen days twice each year.
That has eased the pressure on customers who have to find means to use their existing subscription even when they are going on holiday.
Initially, if you have a running Dstv subscription and you are traveling, which will keep you away from home for more a week, you have no option to leave that to go waste.
Fortunately, now you can suspend your Dstv account for up to 14days about two weeks, which is good news if you are a DStv customer.
In those articles, we will highlight all the steps you must go through to get your account working after you have suspended it.
Let see what you need to make that happen.
Table of Contents
Requirements For Reactivating Your DStv Account After Suspension
If you contacted Multichoice customer care for account suspension and you are back, you must reactivate your account before your channels start working.
Below are what you need to reactivate your DStv account after suspension:
1. DStv customer care number.
2. Your decoder smart card or IUC number.
3. Your Mobile phone number on the account.
4. Full name on the Dstv account you want to reactivate.
Now let us see what you must do before you reactivate your DStv suspended account.
See also: How To Pay DStv Subscription.
What You Must Do Before You Reactivate Your Suspended Dstv Account
Before you contact Dstv customer care for reactivation of your account, you must do the following:
- Switch on your Dstv decoder to see it’s working perfectly.
- Check to see your satellite signal is enough to watch the channels.
- See if your smart card is well inserted.
- Make sure you have all the details on your account.
If you have done all the above, read below to see how you can activate your DStv account.
Related article: Steps To Reset Your DStv Decoder.
How To Reactivate Your Dstv Account After Suspension
The following are procedures you must follow to reactivate your DStv Suspended account after you have returned from your trip or holiday:
- Write down all your Dstv account details on a piece of paper.
- On your mobile phone, dial the DStv customer care number and call them.
- Once your call is answered, request account reactivation.
- Please give them the details on your DStv account.
- The customer care personnel will assist you to reactivate your account.
- Make sure you see pictures before you hung up the call.
- Switch to your favorite channels to see they are all working.
Those are the steps to follow if you want to reactivate your DStv account after suspension.
Another guide: Steps To Change Your DStv Package.
How Do I Reconnect My DStv Without Paying
If your DStv account is suspended, for any reason, and you have a running subscription, you can contact DStv customer care for reconnection without paying any money or fee.
See this: How To Rescan Your DStv Decoder.
How Do I Activate My Dstv Online
DStv does not allow customers to activate their decoders, but if you have your account created already, you can log in on the Dstv official website and clear error codes.
Read also: Steps To Setup Your DStv Decoder For Installation.
How Long Can You Pause Dstv
You can pause or suspend your Dstv account for a maximum of 14days twice every year.
That is how to activate, reconnect, or reactivate a suspended DStv account.
Recommended reading:
- How To Pay Dstv Using Capitec Bank App In South Africa – DStv Online Payment Guide
- SuperSport Action Schedule Guide – Find Action Sports On DStv
- SuperSport Rugby Schedule Guide – Find Latest Rugby On DStv
- SuperSport Cricket Schedule Guide – Find Latest Cricket On DStv
- SuperSport Maximo 1 Channel Schedule Guide On DStv Africa
The information contained in this post is for general information purposes only and DOES NOT represent advice from DStv/Multichoice, SuperSport, GOtv or any other company mentioned in any of the articles. You need to make your independent inquiry before implementing any of the suggested guides on this website. DStvGuide.com will not be held liable for anything whatsoever. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained for any purpose. Please visit dstv.com, gotvafrica.com, multichoice.com, or supersport.com for official information.
Also, do not share your personal information with anyone. Thanks.
Good day I would please want to make payment arrangements
Hello Michelle, to make payment arrangements, it is imperative to contact Dstv Customer care in your region for further details. Thank you
Good day. I paid my DSTV account today R969. 00. Please reconnect my account
W S MetCalf, please kindly log into your Dstv account online and check if your payment has reflected, then switch your channel to supersport blitz at channel 200. Read the notification on the screen and clear the error code.
Gud day.am writing on behalf of J Mankinyana.her acc account was suspended n a message came through to say she must pay R300 n her account will be active again.the account was paid on Sunday the 13th.acc number is 87663031.Three days later the account is still not active.
Hello Daniel, kindly contact the Dstv Customer care in South Africa for assitance.
I want to reactivate my DSTV
Iam xirhandziwa rikhotso my account was suspended because I was not paying but now I paid on the 20th but still not working I also contacted call centre but still not working
Good day Rikhoto, I suggest you visit the nearest Multichoice office for assistance. Thank You
Morning my name is Marius my dstv was suspended because i was not paying i paid the money the 18th of this month is still of i did call the call centre
I paid my dstv but still shows channel 100 only
Pls unsuspend my account. Help me with customer care number
I paid my dstv but still shows Chanel 100
Payment is made but still struggling to see my favourite channels but y is take so long
Eric kindly press 223 on your remote to see if Supersport Blitz is working. If not log into your Dstv account via My DStv App and clear the error code.
I subscribed to my DStv account on December 21, 2020, and my account was suspended yesterday despite my running subscription. l have tried calling the DStv line but it was saying switched of please reactivate my account as soon as possible.
Smart card number. 4133XXXXX
Helloo Olalekan, kindly log into your Dstv account via the My DStv app and check if the payment has reflected. Also, you can clear the error to see if the issue will be resolved.
Please note:
It is IMPOSSIBLE to get hold to a human being at customer care. I have used all my airtime with no avail.
To my experience there is NOT A SUITABLE CUSTOMER SERVICE FOR EITHER DSTV OR MULTICHOICE.
WHAT A NIGHTMARE EXPERIIENCE!!!
IS IT POSSIBLE THAT SOME ONE CAN PHONE ME OR JUST ACTIVATE MY ACCOUNT.
PLEASE! PLEASE! I MISSED ALL THE CRICKET THANKS TO THE POOR CUSTOMER SERVICE.
PLEASE HELP
Helloo Hendrina Van de Bank, am sorry to hear that, can you please throw more light on your issue so we can suggest the best way to resolve it for you. Than you.
Hi, payment was made of R540 for my Dstv but still my account has been suspended, please assist.
Kindly reconnect suspended account
I would like to reactivate my DSTV account.
Dear DSTV,
I AM VERY SAD AND ITS VERY DISHEARTENING TO RENEW PAYMENT ON THE 6TH JANUARY 2021 BUT STILL MY ACCOUNT IS DISCONNECTED
All the details regarding the payment has been taken by your team with a confirmation from DSTV that I have paid but my DSTV cannot been credited due to a technical error on the day of payment.
what is more worrying and disheartening is that, I have to call customer care everyday for reactivation for me to see the pictures. this has continued from 6th January , 2021 TILL DATE.
although my bill date is not due, *759# tells me I have no viewing days.
DSTV, why must you punish your customers when we are being loyal to YOU.
IS IT THE BEST CUSTOMER CARE TO BE CALLING DAILY WITH OUR AIRTIME FOR REACTIVATION WHEN YOU DONT EVEN HAVE A TOLL FREE LINE FOR YOUR CUSTOMERS?
THIS IS VERY BAD BECAUSE YOU DONT HAVE A PERMANENT SOLUTION
Hello, Issa am sorry to hear that, please kindly contact the customer care center again to get the issue resolved.
Please unsuspend my dstv
70296xxxx
Im sick and tired with my dstv i have payed my account but still suspended
i have been trying to reach all your numbers but switched off my account was suspended i need it reactivated 70336xxxxx
Please Odutan, kindly use the social media platforms especially Facebook, you will get help quicker.
Please my DStv is suspended after paid on 28th of May,2022 please help
Hi , can you please assist me by checking how much I owe Dstv.
I swap my dstv and the new account is not working
Kindly assist with email address to reactivate our business account
Bonified Concepts
Your support is appreciated
I fully payed my account but 6hours later still disconnected
Account suspended