How To Clear DStv Error Codes 2022, Steps To Fix DStv Error Code

In today’s guide, we will focus on how to clear DStv error code. Most of the time, you can use www.dstv.com clear error codes with the self service portal for e16-4, e30-0, and others.

Are you a DStv subscriber who is facing challenges with clearing or fixing error codes?

Here is a guide on how to clear an error code on your DStv decoder if you come across one.

Multichoice Africa has many subscribers, and due to that, it requires a huge capacity to accommodate all its customers.

Even though they always provide smooth services to each of their clients, sometimes they encounter hitches on their network.

When that happens, customers come across numerous error codes that need either assistance from their customer care agents or a self-service portal online to fix that.

However, DStv is aware of such conditions, and they have provided many alternatives through which you can use to clear an error code on your decoder.

Remember, not all error codes indicate a technical challenge from DStv, but sometimes it may be because your subscription has expired.

Furthermore, many error codes are usually displayed on DStv decoders.

We know how irritating it is when you are poised to watch your favorite TV show and then boom! E16 error code appears on your TV screen.

That is why we are here to show you how you can clear each DStv error code that appears on your screen.

By the end of this DStv guide, you will know how to reset DStv error codes through all appropriate channels, including DStv self-service, online portals, USSD codes, or SMS.

See also: DStv Decoder Repair Guide.

How To Clear DStv Error Codes On Your Decoder

Here are the various ways you can use to clear error codes on the DStv decoder:

• DStv self-service
• USSD or SMS
• DStv WhatsApp

Let’s see the DStv error codes that usually occur on your screens.

Another guide: How To Pay DStv With Absa USSD Code In South Africa In Simple Steps.

List Of DStv Error Codes & What Causes Them To Appear On Your Screen

Here is the list of all DStv error codes that appear when something is not right with your decoder:

1. E16-4 error code (selfservice.dstv.com to clear e16-4)

Whenever you see the E16-0 error code on your TV screen, it means many things.

Fortunately, the decoders are programed to define each error code and give you possible causes.

Check this also: How To Pay Your Subscription Via EFT.

What Cause E16-0 Error Code

If the e16-0 error code appears on your screens, it may be because your subscription has expired.

When your account gets suspended temporarily, you may also get an e16 error code on your DStv screen.

Before you can solve this easily, you must check to see if you have an active DStv subscription on your account.

So, in a nutshell, check your DStv account balance or due date.

After you have checked and ensured you have a running subscription, then you can clear the error code.

Read more below to find out how to do that.

See this guide: What Is DStv Now App.

How To Clear E16 Error Code On Your DStv Decoder Using DStv Self Service

If you want to clear the E16 error code on your DStv decoder, follow the basic steps below:

1. Go to https://www.dstvafrica.com/.
2. Click on the drop-down list at the top right corner.
3. Select your country.
4. Click on “Login” or “Sign-in“.
5. Enter your phone number or Username.
6. Input your smart card number.
7. Click on “Login“.
8. Once you are signed in, click on “Fix Errors“.
9. On the MyDStv app, it is “Fix“.
10. Select e16 and click on “Fix it“.
11. Once your request to clear the error code is approved, you will see “success“, indicating the error code is cleared.
12. After the code is cleared, you will see pictures on your screen.
13. In case you are still experiencing challenges with the e16 error, contact DStv customer care.

Also, you can use selfservice.dstv.com to clear e16-4.

That is how to reset the e16 error code on DStv.

Let’s see other ways you can reset the e16 error code.

Related guide: How To Boot And Reboot Your Decoder.

How To Clear E16 Error Code On Your Decoder Using DStv WhatsApp

Below are the simple and easy procedures you can follow to clear the e16 error code:

• Go to the official website here https://www.dstvafrica.com/.
• Select your country at the top right corner.
• Click on the WhatsApp icon at the bottom of the site.
• Choose open with WhatsApp.
• A conversation with WhatsApp Bot will open for you.
• Send “Hi DStv“.
• Enter your smart card number.
• Input your phone number on your DStv account.
• Select 2 “Fix Error Code on Decoder“.
• Choose e16.
• A command will be sent to reset the error on your account.
• Your service will be restored, and pictures will display on your screen.

That is exactly how to clear DStv error code E16 using WhatsApp.

Recommended reading: How To Watch DStv Channels Online.

2. DStv E30 Error Code (selfservice.dstv.com to clear e30-0)

Sometimes you may come across an e30 error code on your decoder, and it is nothing so complicated as the system checks your subscription status.

Even though sometimes it takes a while, that is where it is most annoying.

What Causes E30-0 Error On Your TV Screen

E30 Error Code can appear on your screen when the system is finding it difficult to confirm your subscription due to bad communication between your decoder and the server.

Yes, can off your decoder and reboot it to see it restore your service.

If it persists, you can reset it to clear the error code.

Read below to see how to clear this error code.

Another guide: DStv Parental Control Guide.

How To Clear E30-0 Error Code on DStv Using Self Service

These are the steps to follow if you want to clear the E30 error code on your Dstv decoder using the self-service:

1. Open your favorite web browser like Chrome.
2. Next, go to the URL here https://www.dstvafrica.com/.
3. Click on Login.
4. Enter your surname or mobile phone number.
5. Input your smart card number.
6. Click on “Login” to start clearing the E30 error.
7. At your right side of the site click on “Fix now” behind E30.
8. Click on “Fix it“.

For others, you can use selfservice.dstv.com to clear e30-0.

That is how you can clear the e30 error code.

See this guide: How To Activate And Reconnect Suspended Account.

3. DStv E32 Error Code

The e32 error code is similar to the e30, and it appears on the screen, usually, after you have powered on your decoder.

You will see that when your subscription is taking a much longer time to be confirmed by the system.

Why Do You See E32 Error On Your Decoder

Below are some of the frequent and most common causes that make the e32 error code appear on your DStv:

• It may be due to a difficulty for the system to confirm your subscription.
• It could be that your account has expired.
• when your smart card is not well inserted, you may encounter an e32 error.

Find out how you can clear the E32 error below.

How To Fix or Clear E32 Error Code On DStv Decoder Using Self Service

Here are the main steps you need to follow to clear the E32 error on your DStv decoder:

1. Visit the DStv website here https://www.dstvafrica.com/.
2. Select your country.
3. Click on “Login” to clear the E32 error.
4. Enter your surname or mobile phone number.
5. Input in your smart card number.
6. Next, click on “Login“.
7. You will be welcomed with your dashboard.
8. At your right-click on “Fix now” in front of E32.
9. Click on “Fix it“.
10. E32 error code will clear from your TV screen, and you start seeing pictures.

After following the steps above, the E32 error on your TV screen will be fixed.

4. DStv E48-32 Error Code

The e48-32 error code is one of the error codes that almost every customer has come across.

It happens as a result of your decoder not being able to detect a signal from your dish.

Why Do I get E48-32 On My TV?

Here are some of the causes of E48-32 on the DStv decoder:

• No signal is coming from your satellite dish to the decoder.
• If your decoder is not receiving signals from your dish, it might be because the weather is bad or your dish has tilted a bit.
• Maybe there has been a cut on your cables.

Those are some of the main reasons why you will see the E48-32 error on your decoder.

How To Clear E48-32 Error On Your Decoder

Here is the easy step-by-step DStv guide you must follow if you want to clear the e48-32 error on your DStv:

1. Switch off your decoder and reboot it again.
2. Check the cables at the back to see if it is well fixed.
3. Check the skies to see if it is cloudy or drizzling.
4. If you still have difficulty clearing the e48-32 error code on your DStv decoder, contact a DStv accredited installer to fix it.

After following the above guide and identifying the actual cause of the error, you can easily fix the E48-32 error on your screen.

That is all you need to know about the DStv error codes and how to clear or fix them on your decoder.

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